Revocation right for business customers

Returns of goods are accepted only after agreement with our company and within 28 days from the date of purchase. The decision to accept a return is up to our company and is confirmed exclusively in writing form by e-mail. Small quantity returns or small orders with a net value of less than EUR 30 will not be accepted.

A copy of the invoice must be attached to the goods to be returned.

The goods must be in perfect condition (not dirty, without damage to the threads, without damage due to the installation or use of pliers, etc.).

The return costs are the responsibility of the buyer.

A return storage fee of at least 15% of the value of the goods will be charged, but minimum net 10 EUR. If the order has been shipped free of charge by us, the normal shipping rate will be deducted (currently a flat rate of 4.90 EUR gross for goods that can be shipped as packages and 89.90 EUR gross for oversized shipments).

Excluded from the possibility of return are flexible pipes and/or U-PVC pipes cut specifically for the customer, already installed or dirty items as well as orders or parts of orders in which it has been explicitly declared in the order confirmation the impossibility of acceptance of a return.

Items similar in shape or variation to our products, but not purchased from our company, are also excluded from the possibility of return.